Web Analytics Support/Quality Analyst - Continuous Recruitment

SouthWatts is a fast-growing, high-performance business that supports multinational companies operating in complex environments. Our specialisation is digital analytics consulting: we collect and analyse complex data from multiple sources to help clients make data-driven decisions.

Our international team is driven by a desire to grow with our clients and deliver high-standard services. We are looking for people who share the same ambition.

While our headquarters are in Montpellier, France, our team is truly international.

To accompany the growth of the company, we are actively building a strong pipeline of talented professionals for the Web Analytics Support/Quality Analyst role to join us in the future. Our continuous recruitment initiative means that as new opportunities arise, we want to be ready to connect quickly with the best candidates.

If you are interested in working in a dynamic team, dealing with exciting trouble shooting, analytics challenges & web data quality control, and creating an impact, we’d like to get to know you.

You will be in charge of providing our client with the analytics support as well as performing data quality control to ensure that the insights derived from web analytics are accurate and useful.

Your responsibilities as a Web Analytics Support / Quality Analyst will include :

Analytics Support

• Manage end-user support requests, debug issues, keeping ownership of cases until resolution.
• Help improve our end-user-facing documentation and guides.
• Document and contribute to improving our internal processes and systems

Quality Analyst

• Develop and define quality criteria to support the activities of business stakeholders
• Implement and configure audits to assess compliance with quality criteria
• Conduct regular reviews of audit results and findings, and identify opportunities for improvement
• Troubleshoot non-compliant findings and engage other teams for corrective actions when necessary
• Analyse non-conformance trends to evaluate the effectiveness of corrective actions

You will be in touch with a variety of teams including (but not limited to):

- Client Digital marketing teams

- Client Data teams

- Client Development teams

Skills

• Relevant work experience in a technical support role
• Relevant work experience using web skills like JavaScript, HTML, CSS
• Experience with working with ticketing systems (Zendesk)
• Great understanding of technical infrastructure, data flows, and system integrations within a digital marketing ecosystem
• Digital marketing expertise
• Fluency in English

Personnality

• A strong analytical mind and critical thinking skills
• Excellent attention to details
• Excellent communication skills both written and verbal: create clarity and make yourself understood
• A technical curiosity
• Taking client satisfaction to heart, ensuring work is delivered to a high standard
• A strong sense of initiative
• Ability to manage multiple priorities, commitments and projects
• Great team player

Nice to have

• Fluency in French
• Experience working with web analytics tools (e.g. Google Analytics)
• Experience working with tag management tools (e.g. Google Tag Manager)
• Experience with databases and SQL queries

The position is open to junior profiles as well.

Salary will depend on skills and experience. Freelancers are welcome (long-term contract with adequate rates).

As an employee based in France, the social package includes:

• Five paid weeks of holidays
• Health insurance
• Pre-paid lunch vouchers

Additional perks are:

• Flexible remote policy
• Bonuses
• Financial aid for coworking space
• End-of-the-year gifts
• Teambuilding activities once or twice a year

We will actively support your development, and it matters to us that you spend time with your peers. Attending conferences and meetings will be encouraged and supported.

As part of our continuous recruitment initiative, we want to make sure we find the right fit for both you and our team. Here’s what you can expect :

1. First HR Interview : if your application is preselected, you’ll have a first conversation with our HR to discuss your experience, motivation and fit for the role.
2. Technical Test : we’ll ask you to complete a test designed to evaluate your hard skills.

As soon as the position opens, you’ll be contacted to proceed with us in the recruitment process.